Digital Transformation of KTZ: The Launch of the "Single Digital Window"

On December 13, a strategic session was held in Astana with the participation of members of the Board of Directors and management of JSC "NC "KTZ," along with the company’s partners: Global DTC Pte. Ltd. (Singapore) and Huawei Technologies Co., Ltd. (China).

During the event, the Chairman of the Board of KTZ Express, D. M. Kozhakhmetov, presented the "Single Digital Window" (SDW) project to the Board of Directors of KTZ. The project aims to fully digitize customer services in the field of freight transportation.

The initiative consolidates all commercial functions of JSC "NC "KTZ" subsidiaries, creating a unified digital environment for clients.

The launch of the SDW ensures transparency in business processes, optimizes communication, and provides a convenient single entry point for clients. This reduces the time required for processing requests, increases workflow productivity, and enhances the efficiency of logistics management operations.

Previously, the platform was launched in a test mode and already provided clients access to the following features: receiving commercial offers, contract management, submitting requests via social media and the Call Center, as well as placing service orders.